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"At Ceylon Wings, we offer more than just tours—we create unforgettable journeys. From personalized itineraries and expert local guidance to safe transport and handpicked stays, our service is built on trust, comfort, and cultural richness. Your dream vacation starts with us. "
QUESTIONS/ANSWERS
BENEFITS & WHAT WE DO?
HOW DO YOU MANAGE TO TRAVEL THE WORLD?
At Ceylon Wings, we specialize in Sri Lanka, but our network of travel partners extends globally. Through strong connections with international agencies and constant market research, we stay updated on global travel trends. This allows us to offer world-class experiences and inspire our clients with ideas, even beyond our island. Travel is not just a service—it’s our lifestyle.
HOW DID YOU MANAGE YOUR CLIENTS?
We treat every traveler like family. From your first inquiry to your final farewell, Ceylon Explorer ensures constant communication, transparency, and care. Our personalized approach means your preferences, safety, and comfort are always prioritized. We manage with heart, experience, and precision—so you feel valued, never just a number.
HOW TO TRAVEL WITH YOUR TIPS?
Traveling smart makes all the difference. Ceylon Explorer shares expert travel tips—from packing advice and weather updates to cultural etiquette and local insights. Our guides are trained to give on-the-go suggestions, ensuring you travel comfortably, safely, and like a local. With us, every trip is filled with insider knowledge and travel wisdom.
WHAT LOW BUDGET DESTINATIONS DO YOU RECOMMEND?
Sri Lanka itself is a paradise for budget travelers! Ceylon Explorer recommends amazing places like Ella, Mirissa, Polonnaruwa, and Anuradhapura—rich in culture, nature, and beauty without breaking the bank. We craft affordable itineraries that include local experiences, public transport options, and handpicked guesthouses—so you enjoy more while spending less.
Does Ceylon Wings specialize in any specific type of travel?
At Ceylon Wings, we offer a wide range of travel packages and services designed to cater to every traveler’s dream. Whether you’re seeking adventure, cultural exploration, relaxation, or nature-focused journeys, our offerings are thoughtfully curated to suit various interests and preferences.
Our services include tailor-made tours, airline ticketing, cruise holidays, hotel bookings, group travel planning, and more. As a trusted name in experiential tourism in Sri Lanka, we take pride in delivering meaningful and memorable travel experiences with a personal touch.
Is Ceylon Wings a travel agency or a tour operator?
Ceylon Wings is a tour operator—more precisely, a professional Destination Management Company (DMC). We specialize in creating and managing complete travel experiences across Sri Lanka, offering end-to-end services from itinerary planning to ground operations.
When was Ceylon Wings founded?
Ceylon Wings began its journey in 2020, launched by a visionary in the travel industry. What started as a modest rent-a-car service steadily transformed into one of Sri Lanka’s most trusted travel brands. Over the decades, we’ve grown into a complete destination management company, proudly offering a wide range of travel services to guests from around the world.
Can I book flights and accommodations through Ceylon Wings?
Yes, at Ceylon Wings, we’re happy to take care of your flight bookings and hotel reservations. Whether it’s local or international travel, we ensure a smooth and hassle-free experience from takeoff to check-in.
What are the services Ceylon Wings provides for travelers to Sri Lanka?
Ceylon Wings offers a range of premium travel services for those looking to discover the best of Sri Lanka and beyond. Our expertise ensures a seamless and unforgettable journey every step of the way.
Inbound Tour Packages
We specialize in crafting comprehensive tour packages that showcase the true essence of Sri Lanka. Whether you’re in search of cultural immersion, adventure, luxury escapes, wildlife safaris, MICE tours, or experiential journeys, Ceylon Wings has over 25 unique travel categories to choose from. All packages are fully customizable to suit your individual travel style and preferences.
Our end-to-end services cover transportation, accommodation, authentic culinary experiences, and curated excursions. With years of trusted experience, we ensure every guest experiences the magic of Sri Lanka to the fullest.
Outbound Holiday Packages
The outbound travel team at Ceylon Wings is fully equipped to plan and organize your dream holiday to any destination around the globe. With our network of trusted international partners, we provide seamless, hassle-free travel experiences. From destination advice to 24/7 support, our professional team ensures your international holiday is nothing short of extraordinary.
Airline Ticketing
Our expert ticketing team handles all your flight bookings and reservations with precision. Let us take care of your travel plans so you can relax and enjoy a smooth start to your journey—anywhere in the world.
Hotel Bookings
Ceylon Wings helps travelers find and reserve the perfect accommodations within Sri Lanka and abroad. With a wide selection of hotels and resorts to suit every budget and preference, we ensure comfort and convenience wherever you stay.
Group Travels
Planning a trip with friends, family, or colleagues? We organize personalized group tours with expert coordination of logistics, transportation, lodging, and activities. Just tell us what you need—and Ceylon Wings will make it happen.
Is Sri Lanka safe to travel?
Sri Lanka is generally a safe destination for travelers. Since the end of its civil conflict in 2009, the country has experienced improved security and stability. The government continues to implement measures to ensure the safety of both locals and visitors.
Although Sri Lanka faced challenges during the economic crisis triggered by COVID-19, the situation has since stabilized. Fuel and power supplies have been restored, making travel more convenient.
We recommend staying updated on the latest developments before planning your trip. Always check travel advisories and follow guidance from your government. Don’t forget to secure travel insurance for peace of mind throughout your journey.
Are Sri Lankans friendly?
Yes, Sri Lankans are renowned for their warm and friendly nature. They take great pride in their hospitality and are always eager to make visitors feel welcome and comfortable. Whether you’re exploring a bustling market, enjoying a quiet village, or visiting a temple, you’ll find the locals to be incredibly helpful and kind. Engaging with the people is a fantastic way to immerse yourself in the culture and gain a deeper understanding of this beautiful island.
What is Sri Lanka famous for?

Tea
Sri Lanka is one of the largest tea producers globally, with its picturesque tea plantations in Nuwara Eliya and Ella being popular attractions for tourists.
Beaches
Sri Lanka’s coastline is adorned with stunning palm-fringed beaches. From the famous surfing spots of Arugam Bay and Weligama to serene beaches like Mirissa, Hiriketiya, and Tangalle, it’s a beach lover’s paradise.

Wildlife
Known for its rich biodiversity, Sri Lanka is home to an array of unique wildlife. National parks like Yala, Minneriya, Wilpattu, and Udawalawe offer unforgettable safari experiences, where you can spot elephants, leopards, and exotic birds. Whale and dolphin watching is also a major draw in locations like Mirissa and Trincomalee.

Heritage Sites
Sri Lanka’s rich history is showcased through its UNESCO World Heritage Sites, including the ancient rock fortress of Sigiriya and the historic cities of Anuradhapura and Polonnaruwa, which provide a glimpse into the past.

Cultural Events
With a vibrant culture stretching over 2,000 years, Sri Lanka celebrates numerous religious and cultural festivals throughout the year. Key events like the Esala Perahera in Kandy, the Vesak Festival, and the Sinhala and Tamil New Year highlight the country’s deep-rooted traditions.
Ayurveda and Wellness
Renowned worldwide, Sri Lanka’s Ayurvedic medicine offers holistic healing through natural therapies, making the country a sought-after destination for wellness and rejuvenation retreats.
Adventures
Sri Lanka is an adventure lover’s dream, offering activities like deep-sea fishing, paragliding, zip-lining, rock climbing, and white-water rafting. The island’s diverse landscape of beaches, mountains, and rivers also provides excellent opportunities for kayaking, canoeing, and even diving around its numerous shipwrecks.
What are the best months to travel Sri Lanka?
The best months to visit Sri Lanka are typically from December to March. During this period, the south and west regions enjoy their dry season with pleasant weather, making it an ideal time for beach vacations. Popular coastal destinations like Galle, Unawatuna, Mirissa, Weligama, and Hikkaduwa receive the most visitors and offer perfect weather.
January, being the peak of the tourist season, brings larger crowds but is also a fantastic time to experience Sri Lanka’s cultural events and lively atmosphere.
Different regions of the country experience varied weather patterns, so be sure to plan accordingly. For instance, the east coast is best from May to September, coinciding with the traditional summer months.
In Sri Lanka’s hill country, the weather fluctuates with altitude, offering cooler climates. While Sri Lanka is known for its tropical climate, areas like the cold tropics follow a spring-summer-fall pattern.
Best travel months by region:
Southwestern Coast: December – February
South Coast: December – February (excluding the eastern half)
East Coast: July – September
Sri Lanka is a year-round destination, offering a range of benefits, especially during the shoulder seasons. This allows you to enjoy budget-friendly options and explore less crowded attractions. Choose Ceylon Wings for a tailored experience during these perfect travel months!
How long can you stay in Sri Lanka with tourist Visa?
Tourist Visa Duration for Sri Lanka
Tourist visas for Sri Lanka are typically issued for a duration of 30 days. However, visitors who wish to extend their stay can easily apply for an extension through the official online portal. Ceylon Wings is here to guide you through the process, ensuring that your trip to Sri Lanka is as seamless and enjoyable as possible!
Is Sri Lanka a good place to travel with kids?
Sri Lanka is an excellent family-friendly destination, offering a variety of attractions and experiences for all ages. With its stunning beaches, incredible wildlife, and rich culture, the island has plenty to keep children entertained. Many hotels cater specifically to families, ensuring a comfortable stay with all the amenities you need.
For families traveling with toddlers, it’s advisable to purchase diapers and formula from supermarkets in larger towns. It’s also recommended that children are vaccinated for rabies, as there are many stray dogs. Don’t forget to bring mosquito repellents, as dengue can be a concern. Always check with your hotel to ensure it’s child-friendly and able to accommodate any special needs.
Fun activities for kids in Sri Lanka:
Boat trips
Whale and Dolphin watching
Wildlife safaris to see elephants (Yala or Udawalawe)
Visit a sea turtle hatchery
Discover the Udawalawe Elephant Transit Home
Explore Nuwara Eliya’s tea estates
Visit Galle Fort
Snorkel at Pigeon Island
Sri Lanka’s compact size makes travel with children easier, minimizing long drives and allowing more time to explore!
What are some popular outdoor activities and adventure sports available in Sri Lanka?
Sri Lanka is a haven for outdoor enthusiasts, offering a wide range of thrilling activities and adventure sports. Here are some of the most popular options:

Surfing: Sri Lanka’s coastline is known for great surf spots catering to all skill levels. Arugam Bay (east coast) and Hikkaduwa (west coast) are top surf destinations.

Scuba Diving and Snorkeling: Explore vibrant coral reefs, shipwrecks, and diverse marine life. Popular spots include Hikkaduwa, Trincomalee (Pigeon Island), and Pasikudah.
Whale Watching: Mirissa (south coast) offers amazing whale watching opportunities, where you can spot blue whales, sperm whales, and dolphins. Trincomalee (east coast) is another great spot, especially between March and September.

Trekking and Hiking: Sri Lanka’s varied terrain offers fantastic hiking opportunities, including trails like Horton Plains, Adam’s Peak, Knuckles Mountain Range, Ella Rock, and the Sinharaja Rainforest.
White Water Rafting: The Kelani River in Kitulgala is renowned for white-water rafting, providing an adrenaline-pumping experience.
Wildlife Safaris: Explore Sri Lanka’s national parks, such as Yala, Udawalawe, and Minneriya, for safaris where you can spot elephants, leopards, and a variety of bird species.
Kiteboarding and Windsurfing: The consistent winds and shallow lagoons at Kalpitiya on the west coast make it a popular spot for kiteboarding and windsurfing.
Zip-lining and Canopy Tours: Enjoy breathtaking views while zip-lining in places like Ella and Sembuwatta Lake.
Waterfall Abseiling: Experience the thrill of waterfall abseiling in Ella and Kitulgala.
ATV Rides: For an exciting adventure, try ATV rides in Colombo Port City and Ella.
Ceylon Wings is your ideal partner for organizing and guiding you through these activities, ensuring a safe and memorable experience in Sri Lanka’s natural beauty!
What are the best snorkeling spots in Sri Lanka?
- Pasikudah: Known for its pristine blue waters.
- Mirissa: Offers clear waters and the opportunity to spot marine life.
- Kirinda: Popular for snorkeling around shipwrecks.
- Weligama: Known for its calm waters and the possibility of spotting whales and sharks.
- Pigeon Island: Offers colorful aquatic animals to see while snorkeling.
- Kalpitiya: Home to the largest coral reef in Sri Lanka, providing diverse marine life.
How to apply for tourist Visa?
Visa Requirements for Sri Lanka
When planning your trip to Sri Lanka with Ceylon Wings, it is essential to be aware of the visa requirements to ensure a seamless and hassle-free experience.To obtain a tourist visa for Sri Lanka, travelers have two options: applying for an Electronic Travel Authorization (ETA) online before arrival or obtaining a visa upon arrival at the airport.
ETA Application: You can apply for the ETA by visiting the official website of the Department of Immigration and Emigration of Sri Lanka. The process is quick and straightforward, requiring basic personal information and travel details. It is the most convenient way to secure your travel authorization before arriving.
Visa on Arrival: If you prefer more flexibility, you can choose to obtain a visa on arrival at Colombo International Airport. However, this may result in longer waiting times upon arrival.
It is also important to note that certain nationalities are exempt from needing an ETA or visa on arrival. These include citizens from Singapore, Maldives, and the Seychelles.
At Ceylon Wings, we ensure you are well-informed and prepared for your trip, guiding you through the visa process for a stress-free experience!
Still Have Questions? We’re Here to Help! Contact Us
Everything You Need to Know Before You Travel.
Will I have a tour guide during my trip?
Yes, most of our packages include professional local tour guides to enhance your experience.
What happens if my flight is delayed?
If your flight is delayed, inform us immediately. We will adjust your itinerary accordingly.
Can I request special meals during the trip?
Absolutely! Let us know your dietary preferences, and we’ll arrange suitable meals for you.
What should I do if I lose my belongings?
Contact our team or local authorities immediately. We will assist in locating your lost items.
Is there 24/7 customer support while traveling?
Yes, we provide 24/7 assistance to ensure you have a seamless and stress-free journey.
What payment methods do you accept?
We accept major credit cards, bank transfers, and online payment gateways. Some packages may allow installment plans.
Is my payment refundable if I cancel my trip?
Refund policies depend on the package. Some allow free cancellation within a certain period, while others may have a cancellation fee.
Can I change my payment method after booking?
Once payment is processed, changes are generally not allowed. However, for special cases, please contact our support team.
Are there additional fees beyond the package price?
Some tours may have optional add-ons, taxes, or service fees. These will be clearly mentioned before you confirm your booking.
What happens if my refund is delayed?
Refund processing times vary depending on the payment method. If delayed, please reach out to our customer service for an update.
Do I need a visa for my trip?
Visa requirements depend on your nationality and destination. We can assist with visa applications if needed.
Are vaccinations required for certain destinations?
What travel documents should I bring?
You should carry a valid passport, visa (if required), travel insurance, and printed copies of your booking confirmation.
Do I need travel insurance?
While not always mandatory, travel insurance is highly recommended to cover medical emergencies, cancellations, and lost baggage.
Can you assist with flight bookings?
Yes, we offer flight booking services as part of our travel packages or as a separate service.
How do I book a tour package?
You can book a tour through our website, by phone, or by visiting our office. Select your package, provide traveler details, and make a payment to confirm.
Can I reserve a tour without immediate payment?
How far in advance should I book my trip?
Will I receive a confirmation after booking?
Yes, you will receive a confirmation email with all travel details, including itinerary, payment receipt, and contact information.
Can I book for a group?
Absolutely! We offer special rates and custom itineraries for group bookings. Contact us for group travel arrangements.
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